Start a chat One issue, one payment
The $14.99 USD price covers one technical problem with up to 20 AI replies and two optional screenshots. Free clarification comes first. A new, unrelated issue requires a separate purchase; corrections and follow-up details about the same issue do not. There is no subscription or automatic renewal. Applicable tax, if any, must be shown before payment.
Timing and your progress
A temporary troubleshooting session lasts at most 24 hours and expires after one hour without activity. These limits are shown before purchase. The same browser can resume an unexpired session. Cross-device transcript recovery is not promised. If notes have expired, support can review the purchase without recovering deleted chat content.
After payment
Stripe returns you to a dedicated full-page troubleshooting chat. We verify the payment on our server before unlocking the original issue. Keep using the same browser so your temporary intake session is available. A delayed payment confirmation does not ask you to pay again. Verifying your email does not restore expired chat notes or move a private chat to another browser. A missing paid chat offers a support remedy instead of silently asking for another payment.
What happens at the end
When you confirm the problem is fixed, the technician summarizes the result. If reviewed steps do not help, it explains the safest next contact and what information to bring. You can also choose to stop without marking the issue solved. Download your solution summary and retained chat transcript before clearing the chat. Guest sessions do not require inbox access and use downloads. Emailing a summary is an optional alternative for a verified email profile. No screenshot or complete transcript is emailed. The email copy is then subject to your mail provider’s retention. Sending it does not subscribe you to marketing. Ending a conversation does not automatically mean a successful repair. A new issue always starts separately; there is no automatic repeat charge.
Refunds and service interruptions
Contact hello@techtweety.com with your order reference, without passwords or payment-card details. Duplicate charges and paid sessions that cannot begin qualify for a full refund. If our service stops before the first useful troubleshooting reply, the same applies. Other concerns are reviewed on their merits. This does not restrict consumer rights or applicable cancellation rights. No refund promise authorizes us to charge you.
If you cannot access email
Choose Continue as guest after confirming your issue. TechTweety does not ask a guest to verify an inbox before payment or troubleshooting. Stripe may collect a billing email for payment processing; it is not treated as a verified TechTweety identity or marketing permission. Guest access is a short-lived identity for one issue, bound to the original browser cookies and signed payment confirmation. Keep that browser open and save your purchase reference. An order number or typed email cannot unlock private chats on a different device.
At the end, guests can download the solution summary and the chat messages still retained in the session. Older messages that have left the bounded history are not included; screenshots are never part of the text download. No guest transcript is emailed or enrolled in newsletters. Guest contact fields contain no email, and guest access and its readable profile expire within the existing 24-hour maximum. Necessary order, country and financial records follow their separate retention schedule. If you lose the browser session, contact support with the purchase reference for a billing review; recovery of deleted or expired chats is not promised.
Account information
The planned service keeps a lightweight customer record: verified email, country, service-terms acceptance, first/last use, purchases and separate email preferences. You do not create a password. Email access codes expire in ten minutes, can be used once and are bound to the browser that requested them. Five incorrect attempts exhaust a code. Email access is not multifactor authentication and never grants owner-dashboard access. Email is encrypted in our database; a keyed lookup recognizes a returning verified address. Country is used to check service availability; choosing a country does not establish legal eligibility by itself.
Stripe hosted checkout will collect payment information when payments are approved. TechTweety does not collect or store full card numbers or security codes. We store limited order, payment status and receipt references to provide support and reconcile payments.
Privacy and retention
We do not use account information for marketing without separate permission. Screenshots are optional and must be prepared to hide private information. Temporary conversation data follows the one-hour idle / 24-hour maximum rule. Payment records have separate tax, accounting and dispute obligations; they are not erased by ending a chat. The final live notice must state the verified retention schedule and processors before account collection opens.
AI processing will use OpenAI when enabled. Messages and prepared screenshots sent to the model are subject to its own data rules; disabling response storage is not a promise of zero provider retention. The current privacy notice describes the public preview.
Optional email tips and offers
Marketing permission is separate from service terms, payment and requested service emails. The checkbox is optional and starts unchecked. If you choose tips and offers, we send a separate confirmation and subscribe you only after you confirm. Declining has no effect on service or price. Each marketing email identifies KNK Consulting LLC / TechTweety, shows the confirmed business postal address and includes a stop-all link that needs no sign-in. You can also stop tips from My sessions. Rejoining after withdrawal requires a new explicit request and confirmation.
Prepared customer retention schedule
Temporary chat notes still expire after one hour idle or 24 hours total. An inactive verified contact without a purchase is cleared after 30 days; a customer profile with a purchase is cleared after 12 months without use, unless a still-current optional email subscription needs the contact. Newsletter confirmation is reviewed after at most two years; email opens do not extend it. An unresolved payment, dispute or capacity hold is handled before its linked record can be cleared. Necessary financial records follow the separate reviewed accounting schedule before payment activation. A minimal keyed do-not-email record may remain after removal so withdrawal continues to be respected; it contains no readable email address. Summary send-attempt metadata is kept for at most 35 days, without storing summary text or images. Cleanup runs on requests and the prepared maintenance command; scheduled cleanup and backup retention must be verified before collection opens.
Support scope
Technical explanations and consumer technology troubleshooting are in scope. Advice on health, law, money, religion, politics, vehicle repairs or hazardous electrical work is outside the service. We can still help with an ordinary technical problem in a related app or website, such as a login screen, without advising on its subject matter.
Launch conditions
Paid service will open only for reviewed countries, after payment, email delivery, privacy, security, refund and real-model checks pass. No country is approved for paid checkout in the current preview.